Body & Bath Plus

Return Policy

Satisfaction Guaranteed

As a Body & Bath Plus customer, your satisfaction with our bath and body products is our primary goal. If you are not satisfied with your purchase, within 15 days of receipt please contact us for instructions regarding returning or exchanging your items.  We will refund the full price of any unopened product(s) (less shipping charges) upon receiving the item(s). We will also charge a 15% restocking fee based on the total cost of the order placed.

1. All returned items must be received in a resalable condition. 

2. Opened items can be returned for a store credit only. 

3. Damaged items will be replaced with an identical product.

4. Items received as a gift (paid for by someone other than yourself) can be exchanged or returned for a store credit.

NOTE: Because of the nature of our products and to ensure quality to all of our customers we can only issue a refund for  products that have been unopened and unused, that have been shipped to you out of error, or products that can be proven to be damaged or spoiled. All other returned items will receive a store credit or replacement item. If any of our bath and body products can be proven to have a defect, you must contact us within seven days of receipt of the problem item to arrange for a full refund or exchange of that product. Items that are returned without our permission will be rejected.

Returning Items By Mail

If you need to return an shipment, please contact us via e-mail to receive an authorization confirmation and shipping instructions. Please specify "Return" in your e-mail subject line. We will not accept items that are returned without a valid return code.

You will need to pack and seal your return securely (in the original package, with original packing materials). Your item should be returned via UPS or Parcel Post Insured.  Insurance protects you in case the items are damaged or lost in transit. Items must be shipped to the address that will be specified in your authorization confirmation.

All returned packages must be returned prepaid -- we cannot accept C.O.D. deliveries.

NOTES:

Credit Card Refunds:

All credits for returned items will be placed on the credit card used for the original purchase. Allow 1-2 billing cycles for the credit to appear on your statement.

Refunds on Shipping Charges:

We will refund shipping charges only if we've sent the wrong item or the item is defective. The incorrect item must be returned to us in the original packaging before we can issue a full refund.